When it comes to needing a reliable partner to manage your day to day IT infrastructure… look no further

Managed IT Features

SERVER MANAGEMENT

General server administration incorporating security updates, software installation, antivirus updates, event log monitoring and reporting on any critical issues, regular file backups, firewall log monitoring and passwords management.

NETWORK MANAGEMENT

Management and deployment of updates and security policies, setting up and configuring IP addresses (DNS maintenance), managing VPN’s, security management of users, system and network accounts.  Cable integrity checks of  connections, cable replacement, network patching and mapping & ensuring that up-to-date plans of the IT Infrastructure are available.

WORKSTATION SUPPORT

Ensuring that all operating system updates are installed and that regular disk defragmentation, log rotation and general maintenance is carried out. Antivirus updates, software installation and maintenance, operating system installation and maintenance.

END USER SUPPORT

Day to day end user support for all your IT issues. Problem solving, password management, hardware (printers, copiers, etc), software installations, email support and general software support for common applications.

GENERAL SUPPORT

Pro-Mind IT offers warranty support, recommendations with regards to security enhancements, software and hardware upgrades and will liaise with third party providers and suppliers in order to obtain the best pricing for your organization.

NO NONSENSE

At Pro-Mind IT we implement the “No Nonsense” policy, if we mess up, we will own up and make it good, at the same time we will let you know what we think always giving you, “the client”, the best possible advice.

Pro-Mind IT’s management services ensure that the complete IT system is managed and grows with your business allowing the IT system to support and add value to your business.